FREQUENTLY ASKED QUESTIONS

 

  • How do I track my order?

    You can track your order by clicking here. (link) You can login to your
    Tromko account and check the updates of your order.

  • What is your shipping policy?

    Shipping is free on all orders across India.
    We take 5-10 days to ship orders where standard shipping is selected.
    Pre-ordered items will be shipped during the five days specified for that
    item on the purchase page.

  • What is your return policy?

    In order to ensure our products are safe and hygienic we do not accept
    return or exchange of innerwear. However, if you have received a damaged
    or wrong order in innerwear, your order is eligible for return. We accept
    return and exchange on activewear.
    To know more about our return policy click here.

  • Do you ship internationally?

    No, we do not ship internationally.

  • What forms of online payment do you accept?

    We accept payments through Paytm, Gpay and RazorPay .

  • When will I get my refund?

    Payment Mode Refund Method Refund Receipt Time (After Initiation)

  • Credit Card Reverse Credit 5 to 7 working Days Debit Card  Credit in Bank Account 7 to 14 working DaysNet Banking Credit in BankAccount7 to 14 working DaysCOD Bank Transfer/NEFT 2 to 4 working Days

  • What size am I?

    You can find your size and how to measure your size here .

    Innerwear Size Chart Here

    Activewear Size Chart Here

  • Is sales tax applicable on my order?

    Yes, all orders are priced inclusive of GST.

  • What forms of payment do you accept?

    We accept online payments through Paytm, Google Pay, RazorPay and
    cash on delivery through cash or card.

  • Why cannot I apply multiple coupon codes on the same order?

    Only one discount code is allowed at a time on an order. Discount codes
    cannot be clubbed together. Choose the best code from the multiple codes
    you may have for the best discount.