FREQUENTLY ASKED QUESTIONS
How do I track my order?
You can track your order by clicking here. (link) You can login to your
Tromko account and check the updates of your order.
What is your shipping policy?
Shipping is free on all orders across India.
We take 5-10 days to ship orders where standard shipping is selected.
Pre-ordered items will be shipped during the five days specified for that
item on the purchase page.
What is your return policy?
In order to ensure our products are safe and hygienic we do not accept
return or exchange of innerwear. However, if you have received a damaged
or wrong order in innerwear, your order is eligible for return. We accept
return and exchange on activewear.
To know more about our return policy click here.
Do you ship internationally?
No, we do not ship internationally.
What forms of online payment do you accept?
We accept payments through Paytm, Gpay and RazorPay .
When will I get my refund?
Payment Mode Refund Method Refund Receipt Time (After Initiation)
Credit Card Reverse Credit 5 to 7 working Days Debit Card Credit in Bank Account 7 to 14 working DaysNet Banking Credit in BankAccount7 to 14 working DaysCOD Bank Transfer/NEFT 2 to 4 working Days
What size am I?
You can find your size and how to measure your size here .
Is sales tax applicable on my order?
Yes, all orders are priced inclusive of GST.
What forms of payment do you accept?
We accept online payments through Paytm, Google Pay, RazorPay and
cash on delivery through cash or card.
Why cannot I apply multiple coupon codes on the same order?
Only one discount code is allowed at a time on an order. Discount codes
cannot be clubbed together. Choose the best code from the multiple codes
you may have for the best discount.