Return and Shipping Policy
Serving our customers with high quality and comfort is our motto. Your satisfaction is of
the utmost importance to us. Thus, if you have any issues with your purchase order you
can get in touch with our customer support system at +91 9104208380 or write to us at
care@tromko.com Our team will revert to you at the earliest.
To maintain hygiene for all our customers we do not accept returns on our innerwear
which is inclusive of our briefs, trunks and boxer briefs.
Return Criteria
Return on activewear can be processed, if it meets the following criteria:
● Return request should be raised within 30 days from the date of delivery.
● Product(s) should be unused (other than fit trial) and unwashed.
● There should be no stains, marks, stitches or holes in the product(s), caused by
the consumer
● All tags and original packaging should remain intact and should be sent along
with the product(s)
● Original invoice should be returned with the product(s)
● If you have received a damaged product or there is an issue in size, fit or prints,
then your product(s) is eligible for a return/refund
Return Process:
After you have initiated a return on your purchase our team will get in touch with you to
schedule a pick up for your return order. After the returned product(s) has reached our
warehouse and is inspected by our personnel and is approved to be in a proper
condition, you will receive an email for the confirmation of your return being accepted.
Refund Process
a) Refunds for Prepaid Orders:
If you have paid using a credit card, a refund will be credited to your credit card account,
(Will be reflected in next statement) within 5 to 7 working days. If you have paid using
debit card/internet banking, the amount will be refunded to your bank account within 7 to
14 working days. However, the actual credit to your account will depend on your bank’s
processing time. If you do not receive a credit within this time, please check with your
bank and let us know if you face any issues.
b) Refunds for Cash-On-Delivery (COD) Orders:
If you have returned one or more products purchased using our COD payment method,
you must provide Bank Account details for refund:
● Bank Account number
● Account holders name
● Bank branch
● Bank name
● IFSC Code
● Order ID
● Product Name against which refund must be initiated
The amount will be refunded in the Bank account through Electronic Funds Transfer.
We do not provide any cash/cheque/DD.
Except for the events as explicitly stated in this Policy, you will not be entitled for any
refund.
c) Refund Timelines
We usually initiate eligible refunds within 7 working days from receipt of product(s) at
our warehouse. We will keep you informed via email on the refund status. The refund to
your bank or credit card account depends on your bank’s processing time.
Please Note: The product that you receive may vary in print and colour. Please check
the product details and disclaimer on the product page before ordering.
Shipping Policy:
Shipping of orders above Rs. 1000 is free across India.
Payment Mode Refund Method Refund Receipt Time (After Initiation)
Credit Card Reverse Credit 5 to 7 Banking Days
Debit Card Credit in Bank Account 7 to 14 Banking Days
Net Banking Credit in Bank Account 7 to 14 Banking Days
COD Bank Transfer/NEFT 2 to 4 Banking Days
We take 5-10 days to ship orders where standard shipping is selected. For Pre-Ordered
items, shipping will happen during the 5 day span, specified for that item on the
purchase page.
the utmost importance to us. Thus, if you have any issues with your purchase order you
can get in touch with our customer support system at +91 9104208380 or write to us at
care@tromko.com Our team will revert to you at the earliest.
To maintain hygiene for all our customers we do not accept returns on our innerwear
which is inclusive of our briefs, trunks and boxer briefs.
Return Criteria
Return on activewear can be processed, if it meets the following criteria:
● Return request should be raised within 30 days from the date of delivery.
● Product(s) should be unused (other than fit trial) and unwashed.
● There should be no stains, marks, stitches or holes in the product(s), caused by
the consumer
● All tags and original packaging should remain intact and should be sent along
with the product(s)
● Original invoice should be returned with the product(s)
● If you have received a damaged product or there is an issue in size, fit or prints,
then your product(s) is eligible for a return/refund
Return Process:
After you have initiated a return on your purchase our team will get in touch with you to
schedule a pick up for your return order. After the returned product(s) has reached our
warehouse and is inspected by our personnel and is approved to be in a proper
condition, you will receive an email for the confirmation of your return being accepted.
Refund Process
a) Refunds for Prepaid Orders:
If you have paid using a credit card, a refund will be credited to your credit card account,
(Will be reflected in next statement) within 5 to 7 working days. If you have paid using
debit card/internet banking, the amount will be refunded to your bank account within 7 to
14 working days. However, the actual credit to your account will depend on your bank’s
processing time. If you do not receive a credit within this time, please check with your
bank and let us know if you face any issues.
b) Refunds for Cash-On-Delivery (COD) Orders:
If you have returned one or more products purchased using our COD payment method,
you must provide Bank Account details for refund:
● Bank Account number
● Account holders name
● Bank branch
● Bank name
● IFSC Code
● Order ID
● Product Name against which refund must be initiated
The amount will be refunded in the Bank account through Electronic Funds Transfer.
We do not provide any cash/cheque/DD.
Except for the events as explicitly stated in this Policy, you will not be entitled for any
refund.
c) Refund Timelines
We usually initiate eligible refunds within 7 working days from receipt of product(s) at
our warehouse. We will keep you informed via email on the refund status. The refund to
your bank or credit card account depends on your bank’s processing time.
Please Note: The product that you receive may vary in print and colour. Please check
the product details and disclaimer on the product page before ordering.
Shipping Policy:
Shipping of orders above Rs. 1000 is free across India.
Payment Mode Refund Method Refund Receipt Time (After Initiation)
Credit Card Reverse Credit 5 to 7 Banking Days
Debit Card Credit in Bank Account 7 to 14 Banking Days
Net Banking Credit in Bank Account 7 to 14 Banking Days
COD Bank Transfer/NEFT 2 to 4 Banking Days
We take 5-10 days to ship orders where standard shipping is selected. For Pre-Ordered
items, shipping will happen during the 5 day span, specified for that item on the
purchase page.